Back Office Executive [JA/TIPL-49]
Job posted on : 08/09/2007
Functional Area
Back Office
Industry Type
Manufacturing-Industrial/Others
Qualification
Gender
Place of Posting
Exp in years
Graduate [ Any ]
Both
WB-Kolkata
2-5
? Maintain customer records in MS Excel and give periodical reports to CSM
? Deal with customer complaints and queries.
? Allocate calls to Engineers, take Reports and feedback and update them in the Service package.
? Give telephonic solutions to customers whenever possible.
? Provide secretarial support.
? Keeping track of contract expiry dates and intimating Service Engineers for necessary follow-up.
? Coordinating with stores to ensure timely delivery of spares.
? Achieving customer satisfaction was the target.
